Legal
Privacy
Policy
Last Updated: January 2025 · Effective Immediately
At Anaya Salon, Surat, your privacy matters deeply to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it. We are committed to being transparent about our data practices and respecting your right to privacy.
01
Information We Collect
When you interact with Anaya Salon — whether in person, by phone, or through our digital channels — we may collect the following types of personal information:
Identity Information
Full name, date of birth (for loyalty programs), and gender
Contact Information
Phone number, email address, and home/work address
Service History
Services availed, preferences, treatment records, and feedback
Payment Information
Transaction records (we do not store full card/UPI details)
Health Information
Allergy disclosures, skin/hair conditions shared for treatment purposes
Communication Records
WhatsApp messages, call logs, and email correspondence with our salon
02
How We Collect Information
We collect personal information through the following means:
- Directly from you when you book an appointment in person, by phone, or via WhatsApp.
- When you fill out forms or provide information at the salon.
- Through natural conversation with our staff during consultations or services.
- Through our website's contact or booking forms.
- Through social media interactions (Instagram DMs, Facebook messages, etc.) when you initiate contact with us.
03
How We Use Your Information
We use the information we collect exclusively for legitimate business purposes related to delivering our salon services:
- To confirm, manage, and remind you of appointments.
- To personalise your salon experience based on your preferences and service history.
- To send you appointment reminders, promotional offers, or seasonal greetings (only if you have consented).
- To maintain health and safety records related to treatments.
- To process payments and maintain financial records as required by law.
- To improve our services based on client feedback.
- To respond to enquiries and resolve complaints.
We do not use your personal information for automated decision-making or profiling that significantly affects you. We do not sell, trade, or rent your personal information to third parties.
04
Marketing Communications
We may occasionally reach out with special offers, new service announcements, or festive greetings via WhatsApp or SMS. By providing your phone number or email address, you consent to receiving such communications.
You can opt out at any time by replying "STOP" to any message or by calling or messaging us directly. We will honor all opt-out requests promptly and at no cost to you.
05
Sharing of Information
Anaya Salon does not sell, rent, or trade your personal data. We may share limited information only in the following circumstances:
- With Service Providers: Trusted third-party vendors (such as appointment management tools or payment processors) who assist in running our business, under strict confidentiality obligations.
- For Legal Compliance: When required to do so by law, court order, or government authorities in India.
- Business Transfer: In the event of a merger, acquisition, or transfer of ownership of Anaya Salon, your data may be transferred to the new owner under the same privacy protections.
06
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- Client records are stored securely and accessible only to authorised salon staff.
- Payment transactions are processed through secure payment gateways.
- We do not store complete financial credentials (card numbers, CVVs, UPI PINs).
- Staff members are trained on privacy and confidentiality obligations.
While we take every reasonable precaution, no system is completely immune from risk. We encourage you to contact us immediately if you believe your information may have been compromised.
07
Photography & Visual Content
We may photograph or video our work for marketing purposes (Instagram, Facebook, website). We aim not to identify clients personally in published images without explicit permission.
If you do not wish to be photographed, please let us know before your service begins. You may also request removal of any image featuring you from our social media or marketing by contacting us directly.
08
Your Rights
As a client, you have the following rights regarding your personal data:
A
Right to Access
Request a copy of the personal information we hold about you.
C
Right to Correction
Ask us to correct any inaccurate or incomplete information.
D
Right to Deletion
Request deletion of your data, subject to legal retention obligations.
O
Right to Opt-Out
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 10. We will respond to all requests within 30 days.
09
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by applicable law. Client service records may be retained for up to 3 years from your last visit to help us provide continuity of care.
Upon a deletion request, we will erase all non-essential data within a reasonable timeframe, retaining only what is legally required (e.g., financial transaction records as mandated under Indian tax laws).
10
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us: